FAQs

 

    • How do I place an order? Firstly, choose the item(s) you would like to purchase by clicking the ‘add to bag’ button. (For gift options please see below). Once you have finished choosing your items, process to the ‘my bag’ icon on the left of the screen (or top right if you are on mobile) which will take you to the online checkout. Once you have checked all of your items and quantities you will be asked to fill out your payment details on our secure server. Payments are secured with SSL and processed securely by Payfort, your card details are not stored anywhere in our database. We will send you a confirmation email once this is complete, in order to confirm your order.
    • What if I want to buy a larger quantity than the website allows? If you would like to buy a larger quantity, you may either place multiple orders or contact our customer services team with your request via email hello@tresmariascoffee.com 
    • How do I see and manage what’s in my shopping bag? To view and edit items in your shopping bag, click on the button in the right hand panel ‘bag’ icon. 
    • What form of payment does Três Marias Coffee accept? To purchase our products, we accept PayPal, we will not charge your credit card until your order has been dispatched.
    • Will I be charged tax? It depends on the address of the person receiving the item. We charge the sales tax as required by law based on the shipping destination. We'll only collect tax amounts required by law, which may include both merchandise and other services such as shipping.
    • How can I check my Três Marias Coffee order status? We will send you a email or tracking number after the purchase of your order. 
    • How can I cancel my Três Marias Coffee order? If you wish to cancel your order, please do so at the earliest opportunity by contacting our customer service team via email hello@tresmariascoffee.com. Please note, if you order has already been dispatched, we cannot cancel it.
    • What countries do you deliver to? We deliver to the following locations within the GCC, Europe
    • How does your standard delivery system work? We ship orders differently dependent on the delivery address. Please note deliveries may take longer to ship to various destinations; however shipments to countries within the GCC can be  shipped within 10 working days.
    • What should I do if my order hasn’t been delivered yet? The estimated delivery date will be detailed in your confirmation email. Please allow time up until the specified date before contacting us about delivery status. Once your specified date has been reached, please do not hesitate to contact us with any inquiries via email: hello@tresmariascoffee.com